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Privacy Policy

 

Effective Date: 2026

Amendment Date: 25 June 2026

 

SSR Media Ltd trading as KKOL Essence or KKOL ("we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with and your rights.

 

1. Who We Are

SSR Media Ltd t/a KKOL Essence is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Email: team@kkol.co.uk or contact us through the website:

Website: www.kkol.co.uk

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2. Information We Collect

Depending on how you interact with us, we may collect:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order history

  • Details of products purchased

  • Communications you send us

  • IP address

  • Browser and device information

  • Website usage information collected through cookies (where consent has been given)

We do not store your payment card details. Payments are securely processed by authorised third-party payment providers.

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3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Communicate about your orders

  • Respond to customer enquiries

  • Process refunds and returns

  • Maintain customer accounts and subscription (where applicable)

  • Improve our products and website

  • Detect and prevent fraud

  • Comply with legal and accounting obligations

  • Send marketing communications unless you have advised us not to, or where permitted by law

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4. Our Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

Contract

To process your orders and provide the products you have purchased.

Legal Obligation

To comply with tax, accounting and consumer protection laws.

Legitimate Interests

To operate and improve our business, prevent fraud, respond to enquiries and maintain the security of our website.

Consent

Where required, such as for marketing emails or optional cookies.

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5. Sharing Your Information

We only share your information where necessary.

This may include:

  • Payment service providers

  • Delivery and courier companies

  • Website hosting providers

  • IT support providers

  • Professional advisers

  • HM Revenue & Customs (where legally required)

  • Regulatory or law enforcement authorities where required by law

We will never sell your personal information.

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6. International Transfers and Payment processing

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.

Payments made through our website are securely processed by trusted third-party payment providers, including: PayPal and SumUp
We do not receive or store your full payment card details.
Each payment provider processes your information in accordance with its own privacy policy.

 

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration or disclosure.

Although we take reasonable precautions, no internet transmission can ever be guaranteed completely secure.

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8. How Long We Keep Your Information

We keep personal information only for as long as necessary.

Typically:

  • Customer orders and invoices are retained for at least  7 years to comply with tax and accounting requirements.

  • Customer service correspondence is retained for at least 3 years.

  • Marketing information is retained until you withdraw your consent or unsubscribe.

Where information is no longer required, it is securely deleted or anonymised.

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9. Cookies

Our website can use cookies to improve your browsing experience and understand how visitors use the site.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie banner or your browser settings.

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10. Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Request restriction of processing.

  • Object to certain processing.

  • Request transfer of your information where applicable.

  • Withdraw your consent at any time where processing is based upon consent.

To exercise these rights please contact us using the details above.

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11. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue at

team@kkol.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

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12. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website together with the effective date shown at the top of this page.

 

Pfg June 2026

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