Website Disclaimer

 

Effective Date: January 2026

Amended June 2026

This Website Disclaimer applies to the use of www.kkol.co.uk, operated by SSR Media Ltd, trading as KKOL.Essence and KKOL ("we", "us" or "our").

By using this website, you agree to this Disclaimer together with our Terms & Conditions, Privacy Policy and other policies published on our website.

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1. General Information

The information provided on this website is for general information purposes only.

While we take reasonable care to ensure the information on our website is accurate and up to date, we make no guarantees or warranties, express or implied, regarding the accuracy, completeness, reliability or suitability of any information published on this website.

You use any information on this website at your own discretion.

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2. Product Information

We aim to provide accurate descriptions, ingredient information and product images.

However:

• colours may appear differently depending on your screen or device;

• product appearance may vary slightly due to the handcrafted nature of many of our products;

• packaging may occasionally change; and

• specifications may be updated without affecting the quality or intended purpose of the product.

Where weights or measurements are stated, slight manufacturing tolerances may apply.

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3. Health and Wellbeing Information

Any information provided on this website relating to wellbeing, lifestyle, ingredients or general product use is intended for general information only.

It should not be regarded as medical advice, healthcare advice or a substitute for professional medical diagnosis or treatment.

If you have any medical condition, are pregnant or breastfeeding, have allergies, or are taking medication, you should seek advice from an appropriately qualified healthcare professional before using any product where relevant.

Always read product labels and follow the instructions provided.

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4. Hemp-Derived Ingredients

Where products contain hemp-derived ingredients, they are supplied in accordance with applicable UK laws and regulations.

We make no claims that our products diagnose, treat, cure or prevent any disease or medical condition.

Customers purchasing products outside the United Kingdom are responsible for ensuring that the products comply with the laws of the destination country before placing an order.

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5. Allergy Information

Although we provide ingredient information wherever possible, products may be manufactured or handled in environments where allergens are present.

If you have sensitive skin or known allergies, we recommend carefully reviewing the ingredients and carrying out a patch test before first use where appropriate.

If irritation occurs, discontinue use immediately and seek appropriate medical advice if necessary.

6. Safe Use of Products

Many of our products, including candles, wax melts, room sprays and reed diffusers, should be used responsibly and in accordance with the safety instructions supplied.

We cannot accept responsibility for damage or injury resulting from misuse, improper storage or failure to follow the supplied instructions.

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7. External Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, availability or privacy practices of external websites and the inclusion of a link does not imply our endorsement.

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8. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and accept no responsibility for temporary interruptions caused by maintenance, technical faults, internet service providers or circumstances beyond our reasonable control.

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9. Limitation of Liability

Nothing in this Disclaimer excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we will not be liable for any indirect or consequential loss arising from reliance on information contained on this website or from the use of this website or its products, except where liability cannot legally be excluded.

Nothing in this Disclaimer affects your statutory rights.

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10. Intellectual Property

Unless otherwise stated, all content on this website, including text, images, graphics, logos and branding, is owned by or licensed to SSR Media Ltd.

No content may be copied, reproduced or distributed without our prior written permission, except where permitted by law.

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11. Original Material, Stock Footage and Artificial Intelligence (AI) Generated Content

Some content published on this website, including written material, graphics, illustrations and other creative assets, may be created or enhanced using artificial intelligence (AI) tools as part of our content creation process.

All AI-assisted content is reviewed, edited and approved by KKOL before publication to help ensure it accurately represents our brand, products and services.

Unless otherwise stated, product pages will include original photographs of the relevant product or product range taken by or for KKOL wherever reasonably possible. In some cases, we may use licensed stock photography, AI-generated imagery or other illustrative content to demonstrate product concepts, styling, colours, packaging or intended use.

Illustrative images are provided to enhance the customer experience and are not intended to misrepresent the products offered for sale. As products may vary in size, colour, packaging or appearance, customers should always refer to the written product description, specifications and stated dimensions before making a purchase. If you require any further information, please contact us before placing your order.

From time to time, not every product variation, fragrance, size or packaging option may be individually photographed. Where this occurs, representative imagery may be used while we update or expand our product photography.

All website content, whether created by individuals, AI tools or a combination of both, remains the intellectual property of KKOL or is used under the appropriate licence or permission. Unauthorised copying, reproduction, distribution, modification or commercial use of any website content is prohibited without our prior written consent.

Where AI tools, stock imagery or website-building platforms are used to create or enhance content, such content is used in accordance with the applicable licence terms available at the time of creation. We reserve the right to replace, update or remove any website content at any time without notice.

While we may use AI-assisted or illustrative content to support the presentation of our products and brand, we are committed to ensuring that product descriptions, specifications and pricing accurately reflect the items offered for sale. We do not knowingly use AI-generated content to mislead customers about the nature, quality or characteristics of our products.

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12. Changes to This Disclaimer

We may update this Disclaimer from time to time.

The latest version will always be available on our website.

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13. Contact Us

If you have any questions about this Disclaimer, please contact us:

SSR Media Ltd trading as KKOL.Essence and KKOL

Email: team@kkol.co.uk